Frequently Asked Questions: Used Mercedes-Benz Parts from Ukraine

Send us your VIN or the part number printed on your old part, and we will check compatibility in the official Mercedes-Benz EPC catalog. Use the “Ask a question” form on the product page, email, or WhatsApp. Model and year alone are often not enough: Mercedes-Benz part numbers frequently change between pre- and post-facelift versions of the same model.

Yes. Your VIN is all we need. We will look up the correct part number in the Mercedes-Benz EPC catalog and tell you whether we have it. Every part listed on our website is in stock at our warehouse in Odesa, Ukraine.

The part number tells you. If the left and right sides share the same number, the part fits both. If the numbers differ, the side is stated in the product title. If in doubt, ask us before ordering.

All parts are genuine Mercedes-Benz parts, removed from cars we dismantle ourselves. They are used, in good condition, and each part is inspected and tested before listing. Parts with defects are either scrapped or sold at a discount in the “Defective Parts” section.

Yes. Ask us, and we will tell you the mileage of the donor car when it is known. We can also take extra photos or a video of the part and send them by email, WhatsApp, Telegram, or Viber.

A used genuine part is often several times cheaper than a new genuine one, and its fit and quality are usually much better than aftermarket copies. We dismantle relatively young cars, so most components have plenty of service life left.

Yes. Leave a question on the product page or write to us, and we will contact you if the same part arrives from a newly dismantled car.

We ship worldwide from Odesa, Ukraine. To see the exact price, add the part to your cart and proceed to checkout: all available shipping options for your country are calculated automatically, with their cost.

Depending on the destination, parcel size, and weight, we ship with Ukrposhta (Ukrainian Post), Nova Global and Nova Post, FedEx, and UPS. Courier and express services usually take 7–14 business days. Economy postal services can take longer. We send you the tracking number once the parcel is dispatched.

Large or heavy items, such as dashboards, headliners, doors, or transmissions, often exceed the size and weight limits that international carriers accept, or the shipping cost exceeds the value of the part. In that case checkout shows no shipping option or a “parcel too large” message. Contact us, and we will check whether individual shipping is possible.

This happens when a product has no weight or dimensions set, or the packed parcel exceeds carrier limits. Contact us with the part number and your address, and we will calculate the shipping cost manually.

For many EU countries and the USA, customs duties and VAT are paid at checkout, so there is nothing extra to pay on delivery. In that case checkout shows a line such as “customs & VAT already included” or a separate customs fee. For other countries, duties and VAT, if any, are paid by the recipient on delivery according to local rules.

International customers can pay by PayPal, by card via Stripe, or by bank transfer. Choose the method on the last checkout step.

Yes, when you buy three or more items at once. Contact us before placing the order to agree on the discount.

Yes, within 3 days of receiving it, if you no longer need it for a reason not related to its quality. A 15% restocking fee is deducted, and the buyer pays shipping both ways. We accept the part back if:

• our company tag is intact;
• there is no external damage;
• the part has not been disassembled;
• there are no signs of moisture;
• there are no signs of installation on a car.